At ARA Candle Co., every candle is carefully hand-poured in small batches and individually inspected before it leaves our workshop. We hope you'll be delighted with your purchase.

Returns

If you change your mind, you may return unused items within 14 days of receiving your order.

Returned products must be:

• Unused and unlit.
• In their original packaging.
• In a resaleable condition.

To arrange a return, please email info@aracandleco.com with your order number before sending your item back.

Unless the item is faulty or incorrect, customers are responsible for return postage costs.

Damaged or Incorrect Orders

We take great care when packing every order. If your parcel arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item and packaging.

We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you by email.

Approved refunds will be processed to your original payment method within 5–10 working days, depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Burned or used candles.
• Gift cards.
• Items damaged through misuse.

If you have any questions, we're always happy to help.

Email: info@aracandleco.com